AI integrations
Using Apizee to build Visual AI agents
Apizee can be integrated with AI video analysis and vocal AI agents to build Visual AI Agents.
This page gathers various workflows which may be implemented with AI with Apizee. These workflows will allow you to process most basic customer requests without human intervention, increasing efficiency and availability of customer services.
For instance, using AI processing, you'll be able to receive customer requests by phone, make them to upload photos and videos using Apizee, analyse these media using visual AI models, and automatically populate your CRM.
Features
Features of these integrations:
Live audio agent: An AI agent receives phone calls from your clients, able to answer to most basic requests while queueing more complex issues for when a human will be available.
Visual analysis: A visual AI model analyses photos, videos and documents to extract valuable information and feed your CRM or your business software.
Text detection: Text may be extracted from videos and trigger actions such as retrieval of a technical manual, a datasheet and a troubleshooting guide.
Post-call transcription: Audio records of your calls may be transcripted to text, allowing to create summaries, and feed client ticket or case.
APIs
API endpoints used to implement these integrations:
REST API - POST /api/v3/tickets: May be used by a live audio agent to create a file upload ticket (to allow the user to send a photo or a video of the issue)
REST API - PATCH /api/v3/tickets/{ticketId}: May be used by a live audio agent to update the ticket with the call summary
REST API - GET /api/v3/medias/{mediaId}/download: May be used to download a media that have been uploaded by the user
Webhooks - Media update: May be used to trigger a visual analysis (e.g. OCR or VLM) upon upload of a photo or a video by the user
Contact a presales expert
If you want to implement this integration on your use case, contact a presales technical expert:
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