API reference
Automate and customize visual engagement scenarios
These APIs give you all the tools you need to integrate real-time communication, manage media, automate workflows, and extract actionable insights.
Authentication
Learn how to authenticate requests to all endpoints, including API key usage and security best practices.
Available endpoints
Ticket Management
Manage customer support tickets programmatically — create, retrieve, update, and close tickets.
Video Conference Management API
Track and retrieve events that occur during a ticket’s lifecycle, such as status changes or assigned agent updates.
Video Conference Management
Control and monitor video conference sessions — start, stop, list active conferences, and manage participants.
Enterprise & Users Management
Retrieve and manage enterprise-level configurations, including settings and associated resources.
Snapshots and Recordings
Access media generated during calls and conferences, including snapshots, captures, and recordings.
Metrics and Reports
Retrieve usage metrics and generate detailed reports for monitoring and analytics purposes.
Webhooks
Trigger external automation based on Apizee's events.
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