Zendesk integration
Embed Apizee within Zendesk ticketing interface
Apizee is integrated with Zendesk ticketing interface, permitting to make video-assistance calls directly from Zendesk.
Features
Features of this integration are:
Embedded view: The video-assistance view is embedded into Zendesk ticketing interface, allowing the agent to easily update the ticket during the video-call
Invitee autofill: The contact information of the guest is automatically filled, removing the risk of errors
Snapshots retrieval: Snapshots taken during the video-assistance call are retrieved and attached to Zendesk ticket
Session history: Statistics of video-assistance sessions are collected and historized in Zendesk.
APIs
API endpoints used to implement this integration:
iFrame integration API : Used to integrate Appvisio into Zendesk, allowing agents to start video-assistance sessions from within Zendesk tickets.
Contact a presales expert
If you want to implement this integration on your use case, contact a presales technical expert:
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